Ticketstatus in the company settings

On this page you customize the company wide default label of the four ticket statuses, without changing the status logic itself.

You find this page in the company area, in the left hand menu under the section Templates for projects, as the entry Status.

Important to know: no free statuses, just renaming

You cannot create or delete new statuses here. There are exactly four fixed, technically hard coded statuses: open, in progress, to be checked and done. On this page you can only override the displayed text of each of these four statuses company wide as a default; the underlying status logic, order and color remain unchanged.

Who can see and edit this page

This page is only accessible to company admins; every other role is automatically routed to the company profile in the company area and never reaches this page. Saving a changed label is accordingly only possible as an admin, and the permission is additionally checked on the server.

Changing a label

The pencil icon on a table row opens a dialog with a single text field. Enter text there and save, and that text is stored as the company wide default label for this status. Leave the field empty and save, and the label falls back to the original default text.

Any changes to status names are immediately applied across all the company’s projects that do not have a different name for that status specified in their project settings.